Types of Barriers to Communication in Emergency Room between Nurse and Patient’s Family in Doloksanggul Hospital

This research deals with types of barriers to communication in emergency room between nurse and patient‟s family in Doloksanggul hospital. This research was conducted by using descriptive qualitative research. The objectives of this study were (1) to investigate the types of barriers to communication in emergency room between nurse and patient‟s family in Doloksanggul hospital (2) the occurance of communication barriers between nurses and patients at Doloksanggul Hospital; and (3) To explain the reasons for communication barriers occuring. The data of this study was obtained from interview of conversation between nurses and patients‟ family. The results showed that (1) The types of communication barriers most frequently encountered in emergency room of the Doloksanggul Hospital 4 % related to process barriers, 32 % related to semantic barriers, 12 % related to physical and cultural barriers, 36 % related to psychological barriers, and 16 %related to perception. Then, the dominant type is related to psychological barriers. (2) it was found that 5 nurses that was interviewed by the researcher stated misunderstanding, misinterpretation, misinformation, and and incorrect feedback often happen as why the communication barriers occurs between nurses and patient‟s family at Hospital oloksanggul. (3) environmental, culture factors, and miscomunication are the causes of barriers to communication occurred in Hospital at Doloksanggul.