Types of Barriers to Communication in Emergency Room between Nurse and Patient’s Family in Doloksanggul Hospital

This research deals with types of barriers to communication in emergency room between
nurse and patient‟s family in Doloksanggul hospital. This research was conducted by using
descriptive qualitative research. The objectives of this study were (1) to investigate the
types of barriers to communication in emergency room between nurse and patient‟s family
in Doloksanggul hospital (2) the occurance of communication barriers between nurses and
patients at Doloksanggul Hospital; and (3) To explain the reasons for communication
barriers occuring. The data of this study was obtained from interview of conversation
between nurses and patients‟ family. The results showed that (1) The types of
communication barriers most frequently encountered in emergency room of the
Doloksanggul Hospital 4 % related to process barriers, 32 % related to semantic barriers,
12 % related to physical and cultural barriers, 36 % related to psychological barriers, and
16 %related to perception. Then, the dominant type is related to psychological barriers. (2)
it was found that 5 nurses that was interviewed by the researcher stated misunderstanding,
misinterpretation, misinformation, and and incorrect feedback often happen as why the
communication barriers occurs between nurses and patient‟s family at Hospital
Doloksanggul. (3) environmental, culture factors, and miscomunication are the
causes of barriers to communication occurred in Hospital at Doloksanggul.