SENSORY REPRESENTATION SYSTEMS OF NEUROLINGUISTIC PROGRAMMING ON CONSUMERS'RESPONSES TO CELEBRITY ENDORSEMENT

Sensory representation system is how people perceive what comes in through the
three senses, visual, auditory, and kinaesthetic (Vaknin, 2008). This study aims to
analyze the sensory representation systems in neuro-linguistic programming
(NLP) found in consumers‟ responses to celebrity endorsement Nagita Slavina in
a post on Instagram account @buttonscarvesbeauty. This study used qualitative
textual analysis using the theory of sensory representation systems by Vaknin
(2008), including visual, auditory, and kinaesthetic. This study showed that there
were 300 data found. 70 (23.3%) data as visual, 16 (5.3%) data as auditory, and
214 (71.4%) data as kinaesthetic. NLP sensory representation system has benefits
in making marketing communications more effective and also helps simplify
communication messages so that the messages can be conveyed well to the
consumers. From the analysis of 70 visual data points, there were 27 distinct
visual words, with „beautiful‟ being the most frequently used. In the 16 auditory
data points, there were 16 unique auditory words, with „voice‟ being the most
common. The last, from the 214 kinaesthetic data points, 58 different words were
identified, with „curious‟ being the most frequently used. It hoped that the result of
this research is useful for everyone who wants to study sensory representation
systems.