The Influence Of Attitude and Subjective Norm on Citizen's Intention to Use E-Goverment Services

Gultom, Syamsul (2020) The Influence Of Attitude and Subjective Norm on Citizen's Intention to Use E-Goverment Services. Journal of Security And Sustainability Issues, 9 (M). pp. 173-187. ISSN 2029-7017; 2029-7025

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Abstract

The present study has provided insights into various factors affecting the intention to use e-government (ITUEG) services among the citizens of Indonesia. A Theory of reasoned action (TRA) has been used as an underpinning theory, based on the prior literature and the various empirical studies conducted by past researchers. The total number of 477 citizens were included in the study as a target population. The results of the present study indicated that the attitude and the subjective norms had shown a significant and positive impact on the ITUEG. Also, the additional variable of trust been investigated in the existing study and the study revealed that trust significantly influences the ITUEGS. The demographic variable including age, gender, education level and two control questions, have shown significant results. More than 37 percent of the respondents have already used these online e-government services. Additionally, the findings of the current study have shown that the citizens are not mature and also willing to avail of these online e-government services if the trust level is higher. The government authorities should draft and implement those kinds of policies that can win the trust of the common man or the end-users like citizens and that leads towards the increase in the ITUEG services. Keywords: Trust; Theory of reasoned action (TRA); Intention to use e-Government (ITUEG)

Item Type: Article
Keywords: trust; Theory of reasoned action (TRA); Intention to use e-Government (ITUEG)
Subjects: L Education > L Education (General)
L Education > LB Theory and practice of education
L Education > LB Theory and practice of education > LB1025 Teaching (Principles and Practice)
L Education > LB Theory and practice of education > LB2300 Higher Education
L Education > LB Theory and practice of education > LB2300 Higher Education > LB2361 Curriculum
Divisions: Fakultas Ilmu Keolahragaan
Depositing User: Mrs Catur Dedek Khadijah
Date Deposited: 30 Jun 2020 02:06
Last Modified: 30 Jun 2020 03:27
URI: https://digilib.unimed.ac.id/id/eprint/39662

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