ASHARI, MUCHLIS (2019) SURVEY KEPUASAN PELANGGAN OLAHRAGA PAINT BALL DI DUNIA OUTBOUND KITA TAHUN 2019. Undergraduate thesis, Universitas Negeri Medan.
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Abstract
Penelitian ini bertujuan untuk mengetahui kepuasan pelanggan olahraga paintball di “Dunia Outbound Kita” Tahun 2019. Populasi dalam penelitian ini adalah seluruh pengujung Paintball di Kampung Outbound. Sampel dalam penelitian ini ditarik dengan cara accidental sampling yang mana sampel diperoleh secara kebetulan. Adapun jumlah sampel adalah 30 responden. Pertanyaan diberikan kepada responden melalui angket tertutup yang disusun oleh peneliti dan diuji terlebih dahulu validitas dan reliabilitas angket tersebut. Adapun hasil dari penelitian ini adalah kepuasan pelanggan paintball “Dunia Outbound Kita” Tahun 2019 dalam kategori sangat baik. Terdapat 4 indikator untuk mengetahui kepuasan pelanggan paintball di “Dunia Outbound Kita” yaitu (1) Kualitas produk dalam kategori baik. (2) Kualitas layanan dalam kategori sangat baik. (3) Emosional dalam kategori sangat baik. (4) Harga dan biaya dalam kategori baik.
Item Type: | Thesis (Undergraduate) | |||||||||
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Call Number: | SK-2019 IKOR 054 | |||||||||
Keywords: | Kepuasan Pelanggan ; Paint Ball; Dunia Outbound Kita | |||||||||
Subjects: | G Geography. Anthropology. Recreation > GV Recreation Leisure > GV557 Sports G Geography. Anthropology. Recreation > GV Recreation Leisure > GV557 Sports > GV861 Ball games: Baseball, football, golf, etc. |
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Divisions: | Fakultas Ilmu Keolahragaan > Ilmu Keolahragaan | |||||||||
Depositing User: | Mrs Elsya Fitri Utami | |||||||||
Date Deposited: | 28 Nov 2019 11:17 | |||||||||
URI: | http://digilib.unimed.ac.id/id/eprint/36743 |
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