THE OBSTACLE OF TQM IMPLEMENTATION IN MEDAN MANUFACTURING INDUSTRIES

This study discusses the barriers in implementing total quality management (TQM) in Medan manufacturing industries. In order to be a competitor in the global market, companies must straighten up by identifying the pitfalls.
A survey of twenty-eight manufacturing industries was conducted in the large-sized organizations having 500 employees and above. Questionnaires and interviews were used to collect data. The response is a hundred percent. Descriptive analysis is applied to infer the data obtained. The study finds some handicaps such as employees, human resources empowerment, QC tools and quality information. Almost all companies apply the quality tools to support their operations but they tend to use basic and easier tools. The organizations are very basic and are not adventurous in using various advanced tools. The QC tools are often not given to all employees. The employees are lack of quality information.