THE INFLUENCE OF CUSTOMER-BASED SERVICES VIEWED FROM POPULARITY, PRICE, ASSOCIATION AND STUDENT LOYALTY ANALYSIS OF HIGH DISTANCE LEARNING SERVICEING

Suprapto, Deni (2017) THE INFLUENCE OF CUSTOMER-BASED SERVICES VIEWED FROM POPULARITY, PRICE, ASSOCIATION AND STUDENT LOYALTY ANALYSIS OF HIGH DISTANCE LEARNING SERVICEING. In: The 1st Unimed International Conference On Economics And Business 2017 (UNICEB), 12 Dec 2017, Medan.

[img]
Preview
Text
cover.pdf - Published Version

Download (11MB) | Preview
[img]
Preview
Text
29.pdf - Published Version

Download (144kB) | Preview

Abstract

Tight college rivalry is getting tougher. This can be proven from the opening of the implementation of Distance Education (PJJ). Now there are six who do PJJ, among others: Bina Nusantara University, University of Indonesia (UI), Universitas Gajah Mada (UGM), Institute of Technology Surabaya (ITS), Bandung Institute of Technology (ITB) and AMIKOM Jogjakarta (Paulina in republika.co.id 2015). This reality requires the Open University (UT) to improve its quality and services. In marketing management there are various strategies that can be applied to maintain the survival of an organization in the face of competitors including the Open University, one of them is to pay attention to brand association and brand loyalty to the organization. The purpose of this research is 1) to know the level of significance of each element of the brand equity variable in building the brand equity of the Open University, 2) to know the series of promotional programs that have been run, the strengths and weaknesses and whether the effort has formed the desired image of management and 3) To find out if UT's promotional efforts can improve customer loyalty. Methodology in this research is qualitative and qualitative descriptive to strengthen data and facts in field and measurement tools with approach of Structure Equation Modeling (SEM) with. The sample in this study is 150 UT students from UPBJJ-UT representative in West, Central and Eastern part of Indonesia for Basic Education and Non-Basic Education program. The scale is done with the four Likert scale. From the results of this study found that H1. Popularity positively affects brand UT An additional price of a brand. H2 Has no effect on the UT Brand association and UT brand because there is a match between the service and the amount of money the student pays. H3. the loyalty of students has a positive influence on the UT Brand Association (students still do re-purchase /re-registration). The conclusions and suggestions in this research Brand UT is not well known proven Top Of mind is still occupied by conventional colleges so influential on the popularity Contribution of customer satisfaction over the service given the UPBJJ-UT / UT / Pokjar partners positively affects the loyalty of students and positive consideration for repurchase The gradual and significant increase of prices has no effect on the re-purchase / re-registration of students provided that supported by the optimal and balanced student service between the amount paid with the services provided

Item Type: Conference or Workshop Item (Paper)
Keywords: Brand equity; Popularity; Association; Price; Loyalty
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD2350 Large industry. Factory system. Big business > HD2421 Trade associations
Divisions: Fakultas Ekonomi > Manajemen
Depositing User: Mrs Gusti Lisa Utami
Date Deposited: 18 Jan 2018 08:54
URI: http://digilib.unimed.ac.id/id/eprint/28216

Actions (login required)

View Item View Item