Harahap, Hamid Arrum (2017) PENGARUH KUALITAS PELAYANAN TIKET ONLINE TERHADAP KEPUASAN PELANGGAN (STUDI PADA PT. KERETA API INDONESIA DAOP MEDAN). Undergraduate thesis, UNIMED.
Text
NIM 7131210013 COVER.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 APPROVAL SHEET.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 ABSTRACT.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 PREFACE.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 TABLE OF CONTENT.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 TABLE.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 ILLUSTRATION.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 CHAPTER I.pdf - Published Version Download (0B) |
|
Text
NIM 7131210013 CHAPTER V.pdf - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Text
NIM 7131210013 BIBLIOGRAPHY.pdf - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Generate index codes conversion from text to indexcodes)
indexcodes.txt - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_lightbox)
lightbox.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_preview)
preview.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_medium)
medium.jpg - Published Version Download (0B) |
|
Other (Thumbnails conversion from text to thumbnail_small)
small.jpg - Published Version Download (0B) |
Abstract
Penelitian ini bertujuan untuk mengetahui pengaruh Efisiensi, Ketersediaan Sistem, Pemenuhan Kebutuhan, dan Privasi terhadap Kepuasan Pelanggan pada PT. Kereta Api Indonesia Daop Medan. Jenis penelitian ini adalah kuantitatif deskriptif. Populasi dalam penelitian ini adalah seluruh pelanggan PT. Kereta Api Indonesia Daop Medan yang pernah melakukan pemesanan tiket online, sedangkan penarikan sampel menggunakan rumus slovin sehingga diperoleh sampel sebanyak 100 orang. Data yang digunakan dalam penelitian ini adalah data primer dan data sekunder. Pengujian yang digunakan adalah uji kualitas data dan uji asumsi klasik. Pengujian hipotesis menggunakan analisis regresi linier berganda, uji F dan uji t. Hasil dari penelitian ini yaitu Efisiensi, Ketersediaan sistem, pemenuhan kebutuhan, dan privasi berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan pada PT. Kereta Api Indonesia Daop Medan.
Item Type: | Thesis (Undergraduate) | ||||||
---|---|---|---|---|---|---|---|
Contributors: |
|
||||||
Call Number: | SK-2017 MAN 007 | ||||||
Keywords: | Efisiensi; Ketersediaan sistem; Pemenuhan kebutuhan; Privasi; Kebutuhan pembelian | ||||||
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HE Transportation and Communications H Social Sciences > HE Transportation and Communications > HE5601 Automotive transportation Including trucking, bus lines, and taxicab service |
||||||
Divisions: | Fakultas Ekonomi > Manajemen | ||||||
Depositing User: | Mrs Siti Nurbaidah | ||||||
Date Deposited: | 21 Apr 2017 04:43 | ||||||
URI: | http://digilib.unimed.ac.id/id/eprint/24203 |
Actions (login required)
View Item |