PENGARUH BUDAYA ORGANISASI DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. INFOMEDIA CALL CENTER TELKOMSEL MEDAN

Dwifani, Resti Ayu (2012) PENGARUH BUDAYA ORGANISASI DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. INFOMEDIA CALL CENTER TELKOMSEL MEDAN. Undergraduate thesis, UNIMED.

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Abstract

Produktivitas kerja dipengaruhi oleh beberapa factor, diantaranya adalah budaya organisasi yang kuat dan lingkungan kerja yang baik. Menurunnya produktivitas kerja karyawan karena tidak didukung dengan budaya organisasi yang kuat sehingga berdampak pada komitmen karyawan untuk tetap bertahan diperusahaan tersebut. Lingkungan kerja juga mempunyai pengaruh penting guna meningkatkan produktivitas kerja karyawan PT. Infomedia Call Center Telkomsel Medan.Penelitian ini bertujuan untuk mengetahui dan dapat menjelaskan pengaruh budaya dan lingkungan kerja terhadap produktivitas kerja karyawan PT.Infomedia Call Center Telkomsel Medan. Populasi dalam penelitian ini adalah karyawan/agen call center Telkomsel Medan yang berjumlah 813 orang, sedangkan teknik pengambilan sample dalam penelitian ini menggunakan metode probability sampling dengan jumlah sampel 89 orang.Data primer dalam penelitian ini diperoleh melalui kuesioner dan wawancara yang pengukurannya menggunakan skala Interval dan diolah secara statistic dengan menggunakan metode Analisis Jalur dengan persamaan structural Y = P_y X_1 + P_y X_2 +ϵ Dan diolah dengan program SPSS 17,0 for Windows.Berdasarkan hasil penelitian Uji R Square dilakukan untuk mengetahui derajat hubungan antara variable-variabel bebas (X) secara bersama-sama terhadap variable terikat (Y). Pada hasil diatas dapat dilihat bahwa koefisien determinasi (R Square) sebesar 49 %, nilai ini menunjukkan bahwa variable produktivitas kerja sebesar 49 % sedangkan 51 % di pengaruhi oleh faktor lain.Dari hasil analisis data diperoleh persamaan jalur yaitu Y =0,650X_1 + 0,612 X_2+ Uji t pada taraf signifikansi (taraf kepercayaan) alpha 0,05 diperoleh nilai t_hitung X_1 = 4,3967 > t_tabel= 1,66 dan probabilitas t_hitung X_2 = 3,361 > t_tabel= 1,66. uji F pada taraf signifikan alpha 0,05 diperoleh nilai f_( hitung) (41,266) > f_( tabel) (3,10).Dengan demikian hipotesis yang mengatakan bahwa ada pengaruh yang positif dan signifikan antara budaya organisasi dan lingkungan kerja terhadap produktivitas kerja karyawan PT. Infomedia Call Center Telkomsel Medan secara parsial dan serentak.

Item Type: Thesis (Undergraduate)
Contributors:
ContributionNameNIDN/NIDK
Thesis advisorHarmen, Hilman197310012006122001
Call Number: 658 Dwi p
Keywords: budaya organisasi; lingkungan kerja; produktivitas kerja karyawan
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HF Commerce > HF5001 Business > HF5549 Personnel management. Employment management
Divisions: Fakultas Ekonomi > Manajemen
Depositing User: Mrs Elsya Fitri Utami
Date Deposited: 21 Aug 2016 08:21
URI: http://digilib.unimed.ac.id/id/eprint/12810

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